Terms of service
Effective Date: December 16, 2024
Last Updated: December 16, 2024
Welcome to KepeSIM!
By using our eSIM services, you agree to these terms. We've written them in plain language to make everything clear and straightforward. If you have questions, we're always here to help at support@kepesim.com.
1. Acceptance of Terms
By accessing or using KepeSIM's website, mobile app, or services, you agree to:
- Follow these Terms of Service
- Comply with all applicable laws
- Accept our Privacy Policy and Refund Policy
If you don't agree, please don't use our services.
2. Our Services
What We Provide
KepeSIM offers digital SIM card (eSIM) services including:
✅ eSIM profiles for compatible mobile devices
✅ Data plans for destinations worldwide
✅ Account management tools and dashboard
✅ Customer support (response within 24 hours)
✅ Instant delivery via email
What We Don't Provide
❌ Physical SIM cards
❌ Voice calling services (data-only plans)
❌ 24/7 live support (we respond within 24 hours)
❌ Guaranteed coverage in all locations at all times
3. Your Account
Creating an Account
To purchase and use our services, you need to:
- Provide accurate and complete information
- Be at least 18 years old (or have parental consent)
- Use a valid email address
- Create a secure password
Your Responsibilities
You agree to:
- ✅ Keep your login credentials secure
- ✅ Notify us immediately of unauthorized access
- ✅ Update your information if it changes
- ✅ Take responsibility for all activities under your account
- ❌ Not share your account with others
- ❌ Not create multiple accounts to abuse promotions
4. Payment and Pricing
How Pricing Works
- All prices displayed in USD (unless specified otherwise)
- Prices include the data allowance and validity period shown
- No hidden fees - what you see is what you pay
- Taxes may apply based on your location
Payment Processing
- Payments processed securely through trusted providers
- We never store your complete credit card information
- Payment is required before eSIM activation
- eSIM activation happens immediately after successful payment
All Sales Final
Once your eSIM QR code is delivered, the sale is final unless:
- You haven't activated the eSIM
- There's a technical issue on our end
- The situation qualifies under our Refund Policy
See our Return and Refund Policy for complete details.
5. Refund Policy
We offer refunds in specific situations:
✅ Before activation - Full refund, no questions asked
✅ Device incompatibility - Full refund if your device doesn't support eSIM
✅ Wrong purchase - Full refund before activation
✅ Technical issues (our fault) - Full refund or replacement
⚖️ After activation - Evaluated case-by-case
Response time: Within 24 hours of your request
Contact: support@kepesim.com
For complete details, see our Return and Refund Policy.
6. Using Our Services
Acceptable Use
You agree to use our services:
- ✅ For lawful purposes only
- ✅ In compliance with local laws
- ✅ For personal or business use as intended
- ✅ Within fair usage limits
Prohibited Activities
You may NOT:
- ❌ Use services for illegal activities
- ❌ Engage in fraudulent activities
- ❌ Attempt to hack or circumvent security measures
- ❌ Resell eSIMs without authorization
- ❌ Use services to spam or harass others
- ❌ Violate any applicable laws or regulations
Violation may result in: Service suspension, account termination, and potential legal action.
7. Data Usage and Fair Use
Data Allowances
- Each plan includes a specific data allowance (e.g., 1GB, 5GB, 10GB)
- Data speeds may be reduced after exceeding your limit
- No rollover - unused data doesn't carry over after expiration
Fair Usage Policy
Our plans are for personal use. We may limit or suspend service if:
- Usage indicates commercial or resale activity
- Excessive data consumption impacts network performance
- Usage violates carrier partner policies
- Tethering/hotspot rules are violated
Tethering & Hotspot
- Hotspot use is allowed within your data allowance
- Your total data is shared across all connected devices
- Commercial hotspot use requires special authorization
8. Network Coverage
What We Promise
- ✅ 3G/4G/LTE connectivity in all covered areas
- ✅ 5G access where network operators support it
- ✅ Premium network partnerships for reliable service
What We Don't Guarantee
Network performance depends on factors outside our control:
- ❌ Coverage in all locations (even within covered countries)
- ❌ Specific data speeds
- ❌ Uninterrupted service 24/7
- ❌ Service during natural disasters or emergencies
Local Network Conditions
Actual coverage and speeds vary based on:
- Local carrier network conditions
- Your location (urban vs. rural areas)
- Network congestion
- Building materials and terrain
- Weather conditions
We're not liable for issues caused by local carrier networks.
9. eSIM Activation
How It Works
- Purchase your plan
- Receive QR code via email (instant delivery)
- Scan QR code to install eSIM profile
- Activate when ready (within validity period)
Activation Window
- You can activate up to 180 days before travel
- Validity period starts when you activate the eSIM
- QR codes don't expire within the pre-activation window
Device Compatibility
Your device must:
- Support eSIM technology
- Be carrier-unlocked
- Have iOS 12.1+ (iPhone), Android 9+ (Android), or compatible OS
Check compatibility before purchase! We offer refunds for incompatible devices if you weren't aware.
10. Customer Support
Our Commitment
- 📧 Email support: support@kepesim.com
- ⏱️ Response time: Within 24 hours maximum
- 📅 Availability: 7 days a week
- 🛠️ We help with: Activation, technical issues, billing questions
What to Expect
- We take full responsibility for service issues within our control
- We'll troubleshoot technical problems with you
- We'll process refunds fairly and promptly when appropriate
- We treat every customer with respect and care
What We Need From You
To help you quickly:
- Provide your order number
- Describe the issue clearly
- Include screenshots or error messages if possible
- Be patient while we investigate
11. Intellectual Property
Our Rights
All content on our website and services is protected:
- KepeSIM name, logo, and branding
- Website design and functionality
- Documentation and guides
- Marketing materials
What You Can't Do
You may NOT:
- ❌ Copy or reproduce our content without permission
- ❌ Use our trademarks or logos without authorization
- ❌ Create derivative works
- ❌ Remove copyright or proprietary notices
- ❌ Reverse engineer our services
What You Can Do
You may:
- ✅ Use our services as intended
- ✅ Share links to our website
- ✅ Screenshot your QR code for personal use
12. Limitation of Liability
What We're Responsible For
We take responsibility for:
- ✅ Technical issues caused by our service
- ✅ Invalid or non-working eSIM profiles
- ✅ Billing errors
- ✅ Data breaches within our control
What We're Not Responsible For
We're NOT liable for:
- ❌ Local carrier network outages
- ❌ Poor coverage in specific locations
- ❌ Issues with your device
- ❌ Your travel plans changing
- ❌ Force majeure events (natural disasters, war, etc.)
- ❌ Consequential damages (missed flights, business losses, etc.)
Our Maximum Liability
In any case, our liability is limited to the amount you paid for the specific eSIM plan in question.
13. Service Availability
Our Best Effort
We strive to provide:
- Reliable service 99% of the time
- Quick resolution of technical issues
- Minimal downtime for maintenance
No Guarantees
We don't guarantee:
- ❌ 100% uptime
- ❌ Service availability during emergencies
- ❌ Compatibility with all devices
- ❌ Coverage in all advertised locations 100% of the time
Maintenance
We may perform maintenance that temporarily affects service:
- We'll notify you in advance when possible
- Critical security updates may be immediate
- No refunds for brief maintenance periods
14. Privacy and Data Protection
Your Privacy Matters
We collect and use your information as described in our Privacy Policy.
What We Collect
- Personal information (name, email, billing address)
- Device information (for eSIM activation)
- Usage data (to improve our services)
- Payment information (processed securely by our providers)
What We Don't Do
- ❌ We never sell your personal information
- ❌ We don't share data except as required by law
- ❌ We don't track your internet activity
Your Rights
You can:
- ✅ Access your personal information
- ✅ Request corrections or deletion
- ✅ Withdraw consent
- ✅ Data portability
Contact: support@kepesim.com for data requests
Response time: Within 24 hours
15. International Use
Multiple Jurisdictions
Our services work across many countries. You agree to:
- Comply with laws in your location
- Comply with laws where you travel
- Accept that different countries have different regulations
Data Transfer
Your information may be transferred to and processed in:
- Countries where our servers are located
- Countries where our payment processors operate
- Countries where our carrier partners are based
We ensure appropriate safeguards for international data transfers.
16. Termination
We May Suspend or Terminate If:
- ❌ You violate these Terms
- ❌ You engage in fraudulent activity
- ❌ You abuse our services
- ❌ Required by law
You May Cancel Anytime:
- ✅ Before activating your eSIM (full refund)
- ✅ After activation (subject to refund policy)
- ✅ By deleting your account (via support@kepesim.com)
After Termination:
- Your eSIM will stop working
- Unused credits/data will be forfeited (unless refund is approved)
- You must stop using our services
17. Changes to Terms
We May Update These Terms
- We'll post changes on this page
- "Last Updated" date will be revised
- Significant changes will be emailed to you
- Continued use means you accept the changes
How You'll Know
- Email notification for major changes
- Prominent notice on our website
- Updated date at the top of this page
Your Options
If you disagree with changes:
- Stop using our services
- Contact us to close your account
- Request a refund for unused services
18. Dispute Resolution
We Prefer to Work It Out
Before taking legal action:
- Contact us at support@kepesim.com
- We'll investigate and respond within 24 hours
- We'll work with you to find a fair solution
Most issues can be resolved through friendly communication!
Governing Law
These Terms are governed by the laws of [Your Jurisdiction - Update This].
Arbitration
If we can't resolve a dispute informally, we agree to:
- Good faith negotiation first
- Mediation if negotiation fails
- Arbitration as a final step (if applicable in your jurisdiction)
19. Miscellaneous
Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and KepeSIM.
Severability
If any part of these Terms is found invalid, the rest remains in effect.
No Waiver
Our failure to enforce any right doesn't waive that right.
Assignment
You can't transfer these Terms. We may assign them to a successor company.
Force Majeure
We're not liable for delays or failures due to circumstances beyond our control (natural disasters, war, pandemics, etc.).
20. Contact Us
Questions About These Terms?
Email: support@kepesim.com
Subject: "Terms of Service Question"
Response Time: Within 24 hours
General Support
For help with your eSIM service:
- 📧 support@kepesim.com
- 🕐 We respond within 24 hours
- 📅 7 days a week
Your Agreement
By using KepeSIM services, you confirm that:
- ✅ You've read and understand these Terms
- ✅ You agree to be bound by these Terms
- ✅ You're legally able to enter this agreement
- ✅ You'll use our services responsibly
Thank you for choosing KepeSIM! We're committed to providing you with reliable, affordable eSIM services for your travels around the world.
KepeSIM - Your Trusted Global eSIM Provider
Stay Connected Anywhere, Anytime 🌍